Documentation

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integrate & configure

Guides, API references, and tutorials for all APIShift products. Get up and running in minutes with step-by-step documentation.

Products

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Explore documentation for each APIShift product. Each guide covers installation, configuration, and advanced usage.

ServiceNow Messenger

Send and receive SMS, MMS, and WhatsApp messages directly from ServiceNow. Workflow-driven, two-way messaging with full reporting.

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Slack Messenger

Route ServiceNow notifications to Slack channels and users. Rich message formatting, templates, and full audit trail.

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EmailBridge

Bridge email communications into your ServiceNow workflows with automatic routing, tracking, and template-based responses.

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SBMG

Small Business Messaging Gateway — affordable SMS for small teams. Bring your own SIM, install the app, and start sending in minutes.

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SwiftSurvey

Create surveys, send them to your contacts, and analyse responses in real time – all through an intuitive dashboard designed for speed and simplicity.

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Quick Start Guide

Install and configure ServiceNow Messenger in minutes

Flow Designer Actions

Use pre-built actions to send SMS from workflows

Routing & Templates

Set up smart message routing and formatting rules

SBMG API Reference

API authentication, endpoints, and integration guides

Featured

ServiceNow Messenger

Send and receive SMS, MMS, and WhatsApp messages directly from ServiceNow using Flow Designer or scripts.

Integration Options

ServiceNow Messenger supports multiple integration paths — from low-code Flow Designer actions to full scripting APIs for advanced use cases.

Flow Designer Actions — Pre-built actions for sending SMS directly from workflows
Script API — Full JavaScript API for advanced scripting and custom integrations
Two-Way Messaging — Capture inbound SMS and replies directly into ServiceNow records
Multi-Provider Support — Works with MessageMedia, MultiTxt, eTXT, and more

Provider Support

Provider	Status
MessageMedia	Recommended
MultiTxt	Supported
eTXT	Supported

ServiceNow Script API
 var sms = new ServiceNowSMS();
var result = sms.send({
  to:      '0412345678',
  message: 'Your ticket has been updated',
  from:    'ServiceNow'
});

if (result.success) {
  gs.info('SMS sent: ' + result.messageId);
} else {
  gs.error('SMS failed: ' + result.error);
}
          