Send & receive messages
from ServiceNow

Quick Start

Get ServiceNow Messenger up and running in three simple steps. From installation to your first message in minutes.

Integration Options

ServiceNow Messenger supports multiple integration paths — from low-code Flow Designer actions to full scripting APIs for advanced use cases.

Code Examples

Reference implementations for common ServiceNow Messenger operations.

Send SMS via Script

Use the ServiceNowSMS class to send messages from Business Rules, Script Includes, or Scheduled Jobs.

// Send SMS from a Business Rule or Script Include
var sms = new ServiceNowSMS();
var result = sms.send({
  to:      '0412345678',
  message: 'Your ticket has been updated',
  from:    'ServiceNow',
});

if (result.success) {
  gs.info('SMS sent successfully: ' + result.messageId);
} else {
  gs.error('SMS failed: ' + result.error);
}

Flow Designer Action

Configure a Flow Designer action to send SMS messages from any workflow without writing code.

Action:    Send SMS Message
Recipient: {{current.variables.phone_number}}
Message:   {{current.variables.message_text}}
From:      ServiceNow
Priority:  Normal

Inbound Message Handler

Capture incoming SMS messages and automatically create ServiceNow records, such as incidents.

// Business Rule: SMS Inbound Message
(function executeRule(current, previous) {
  var sms = new ServiceNowSMS();
  var message = sms.getInboundMessage();

  if (message) {
    var incident = new GlideRecord('incident');
    incident.initialize();
    incident.short_description = 'SMS: ' + message.text;
    incident.description = 'Received via SMS from ' + message.from;
    incident.caller_id = message.from;
    incident.insert();
  }
})(current, previous);

Provider Setup

ServiceNow Messenger integrates with multiple messaging providers. Choose one that best fits your region and requirements.

Common Use Cases

ServiceNow Messenger enables communication workflows across a variety of ITSM and business scenarios.

Security Features

ServiceNow Messenger is built with enterprise-grade security to protect your data and communication channels.

Documentation Sections

Explore in-depth guides for every aspect of ServiceNow Messenger.