Connect email to your
workflows
EmailBridge converts inbound emails into actionable records within your platform — enabling automatic routing, tracking, and template-based response management through a unified interface.
Overview
EmailBridge connects email communications to your existing workflows, enabling automatic routing, tracking, and response management through a unified interface. It converts inbound emails into actionable records within your platform.
Automatic Routing
Route inbound emails to the correct teams and workflows automatically based on sender, subject, or content rules.
Tracking & Auditing
Full audit trail of all email-based communications with status tracking and delivery confirmation.
Template-Based Responses
Consistent customer communication using pre-built email templates with dynamic variable insertion.
Secure Processing
Enterprise-grade security for email processing with encryption, access controls, and compliance features.
Core Capabilities
EmailBridge provides a comprehensive set of features for managing email-based workflows.
How It Works
EmailBridge processes inbound emails through a three-step pipeline that converts messages into actionable records.
Email Received
Inbound emails are received and parsed — extracting sender, subject, body, and attachments for processing.
Route & Classify
Rules engine routes emails to the correct team or workflow based on sender, content, keywords, or custom logic.
Create Record & Respond
Actionable records are created in your platform and template-based responses are sent automatically.
Common Use Cases
EmailBridge enables efficient email-to-workflow automation across a variety of business scenarios.
Code Examples
Reference configuration for common EmailBridge routing and template operations.
Email Routing Rule
Define rules to automatically route inbound emails to the correct team or workflow.
{
"rules": [
{
"name": "Support Tickets",
"match": {
"to": "support@company.com",
"subject_contains": ["help", "issue", "problem"]
},
"action": {
"create_record": "incident",
"assign_to": "support-team",
"auto_reply": "support_acknowledgement"
}
},
{
"name": "Sales Inquiries",
"match": {
"to": "sales@company.com"
},
"action": {
"create_record": "lead",
"assign_to": "sales-team"
}
}
]
}Response Template
Configure email templates with dynamic variables for consistent communication.
<!-- Support Acknowledgement Template --> <p>Hi{{sender.first_name}},</p> <p> We've received your email and created ticket{{record.number}}. </p> <p> Our team will respond within{{sla.response_time}}. </p> <p>Regards,<br>{{company.name}}Support</p>