Product archive
Survey creation and response capture designed for action and speed.
6 articles
Topical SMS and RCS offer different strengths for business messaging. Compare universal reach and reliability of SMS with RCS rich media and 2-3x engagement. Learn when to use each, how to budget, and how SBMG and SwiftSurvey help you run both from one platform.
SwiftSurvey You send out customer surveys religiously. Response rates hover around 8%. The feedback you do get feels generic, unhelpful, or comes from the same handful of vocal customers every time. Meanwhile, your competitors seem to have their finger on the pulse of customer sentiment, making rapid improvements that keep them ahead. What are they doing differently? The problem isn't that customers don't want to give feedback - it's that traditional survey methods are broken. Long email surveys, complicated forms, and poor timing are creating survey fatigue, not insight.
SBMG In the bustling world of pet care, Pet Haven* Stores have carved a niche for themselves with their exceptional services and products. However, like many multi-site franchises, they faced challenges in maintaining consistent customer engagement across locations while expanding their customer base. This changed with the adoption of APIShift's marketplace applications, SBMG's Smart Messaging gateway, and SwiftSurvey's templated surveys. We sat down with Sam Carter*, the owner of Pet Haven, to discuss how these tools have transformed their customer engagement strategy and overall business operations.
SBMG In a world where technology often seems daunting, Joe's Plumbing stands out as a small, owner-operated business that has harnessed the power of SMS without the complexities. By adopting APIShift's SBMG and SwiftSurvey, Joe's Plumbing* has revolutionised its customer engagement strategy, proving that you don't need to be a tech wizard to benefit from sophisticated tools. I sat down with Joe Martin*, the owner of Joe's Plumbing, to learn how these tools have transformed his business operations.
SBMG Nestled in the heart of downtown, CarFix* Garage has always been known for its exceptional car repair and maintenance services. However, like many small businesses, it faced challenges in effectively engaging with its customers and maintaining a steady stream of new clients. This all changed when it discovered APIShift's SBM Gateway combined with SwiftSurvey. I […]
Topical In today's dynamic business landscape, staying connected with key stakeholders, staff, and customers is essential for sustainable growth and success. Adopting a core survey tool to execute ongoing surveys through mobile phones offers a strategic advantage. This three-page summary explores the compelling reasons for businesses, particularly small enterprises, to embrace mobile phone-based survey tools, highlighting the limitations of traditional survey consulting methods.
Next step
Explore the products behind these articles or talk with APIShift about the right setup for your team.